Voice pricing & billing
Last updated October 8, 2026
$7 monthly or $59 yearly
Prices are in U.S. dollars, per Voice account. Both plans include the same Voice dashboard. Your subscription renews automatically at the selected monthly or yearly interval until canceled. Any applicable tax is shown at checkout before you pay.
Your own Twilio account is required
We provide the calling and texting dashboard. You purchase and manage your own Twilio numbers. Twilio separately charges you for numbers, both sides of bridged calls, messaging, recording, carrier fees and other usage. These costs are not included in your Voice subscription. Messaging registration and number capabilities must be set up in Twilio.
Cancel future renewals anytime
Sign in, open Voice billing, and choose Manage billing to cancel through Stripe. Cancellation stops the next renewal and normally leaves access available through the end of your paid period. Cancellation does not automatically request a refund.
14-day first-purchase refund
Request a full refund of your first Voice subscription payment within 14 days of that purchase by emailing support@leadtocrew.com from your account email. Include your purchase date; never email payment-card details. No explanation is required. This applies to monthly and yearly first purchases, not subsequent renewals. Twilio charges are separate and are not refunded by Lead to Crew. Any refund rights required by applicable law still apply.
When we issue a full refund, Voice calling and texting are paused. Support will also address cancellation of future renewals as part of the refund request. Payment disputes pause calling and texting for review; billing settings remain accessible. A pause alone does not cancel future billing.
Payment processing
Stripe collects your payment details. Lead to Crew stores subscription identifiers, status, paid-through dates and billing review records, not your card number. Calls and texts unlock only after payment is confirmed; bank payments can take additional time.
What Voice stores
We store your account information, encrypted Twilio credentials, selected numbers, bridge preferences, call-attempt records, phone numbers, timestamps, outcomes and recording identifiers. Text sending stores request fingerprints and provider receipt identifiers for safe retries. Message history is retrieved from your Twilio account and temporarily cached on our server; Voice does not keep a permanent copy of message bodies in its messaging database. Optional Voice contact names are stored with a keyed matching identifier scoped to your account and business number, without a separate plain-text recipient phone field. Names remain personal data and can be removed by clearing the name. Saved responses and optional follow-up titles, draft messages and due dates are stored in Lead to Crew until you delete them. Follow-ups store Twilio account, number and message or call identifiers to look up the recipient, rather than a separate recipient phone field. Drafts may contain personal information that you type. Images and recordings are fetched through authenticated requests. Twilio stores the provider history, media and recordings according to your Twilio settings.
Canceling a subscription does not delete your account, saved settings, call records or billing records, and does not delete anything in Twilio. We do not currently promise an automatic deletion period. Contact support to request account or data deletion; some billing, security or legally required records may need to be retained. Manage provider-side retention and deletion directly in Twilio.
Responsible use
Only contact people you are authorized to call or text. Honor opt-outs and obtain the required consent before recording. Voice uses your phone for the call bridge and is not a replacement for emergency calling. Abuse may result in suspended service.
Need help?
Email support@leadtocrew.com for setup, billing, refunds or data requests. Do not send passwords, API keys or payment-card details.