Outbound calling & texting / Voice

Your business number.
Your everyday phone.

An outbound call-bridge dialer and texting dashboard for your own Twilio numbers. Call customers from the business number they recognize, while you talk on your everyday phone.

Get started with Voice Try the interactive demo

$7/month or $59/year · Twilio fees separate

First create your account, then choose a plan and pay securely with Stripe.

Call bridge illustration: your phone connects through your Twilio business number to the person you call. — One conversation. Your business identity.

Try Voice for 14 days. Love it or get your money back.

$7 per month or $59 per year. Your own Twilio account is required, and Twilio fees are separate. Put it to work for your business. If it’s not for you, request a full refund of your first subscription payment within 14 days, no questions asked. Payment is collected upfront; subscriptions renew automatically until canceled. The guarantee covers your Voice subscription, not Twilio charges.

Create your Voice account

VoiceBusiness line · (260) 555-0100

Conversations

(260) 555-0123Thanks, talk soon!

(317) 555-0142Tomorrow works for me.

(360) 555-0164Thank you for following up.

(260) 555-0123

Hi, is this a good time to talk about your project?

Yes! You can give me a call now.

Thanks, talk soon!

Type a message…

Illustrative preview · Fictional conversations

Less switching. More following up.

A home for the conversation.

Choose a Twilio number and see its recent activity. Send a text, read a reply, or start a call bridge when a conversation needs more than a message.

Separate conversations for each business number
Recent call history and available recordings
Text conversations and incoming photo attachments
Your default bridge phone saved for next time

Texting requires an SMS-capable number and any required Twilio registration. Use Refresh to retrieve the latest activity.

For Twilio account holders in three countries

Your Twilio account. Wherever you work.

Live in Australia, Canada or the United States? Bring your own Twilio account and manage your business conversations in one place. For outbound calls, Voice rings your saved bridge phone first; answer and press 1 to connect.

Your phone

United States, Canada or Australia. Save the country and number in Voice setup.

Current number support

Choose US, Canadian or Australian business and customer numbers. Call locally or across supported countries, subject to Twilio permissions and carrier rules. Texting needs an SMS-capable number.

Your Twilio account

Enable Voice permissions for both call destinations and Messaging permissions for text destinations. Twilio bills usage at the applicable rates.

Canada and Australia are a pilot. Real international carrier testing is still pending.

See the international setup checklist

A familiar phone call, with a better first impression

Call from your phone. Show your business number.

Voice connects your everyday phone to your customer through a call bridge. Your phone rings first. Answer and press 1, then we call your customer. They see your selected Twilio business number, not your personal number.

Choose your number

Pick a voice-enabled US, Canadian or Australian number from your connected Twilio account and enter the person you want to call.

Answer your phone

We call your saved bridge phone first. Answer and press 1 when you’re ready to connect.

Have the conversation

We dial the recipient using your selected Twilio number as caller ID. The call is available in your call history afterward.

Put your business number to work

Built for everyday follow-ups.

Return a website inquiry

Call a new prospect from the business number they saw on your website, even when your everyday phone has an out-of-state area code.

Confirm an appointment

Send a quick text to agree on a time and keep the reply in the same business conversation.

Let customers know you’re on the way

Give a quick arrival update from your business number so customers know who is contacting them.

Follow up on an estimate

Pick up an earlier conversation by text, then switch to a call when it’s easier to talk through the details.

Coordinate with contractors

Call or text a contractor from your selected Twilio number without creating a customer record or job first.

Manage more than one business

Switch between your Twilio numbers and see the calls and messages associated with each line.

Listen again. Keep the details.

Call recordings.
Ready when you need them.

Revisit what was discussed without relying on memory. Find available recordings for your selected business number, with call dates, times and phone numbers.

Play, pause and jump to a moment in the waveform
Download an MP3 for later
Keep the recording alongside your call history

Recording is optional and requires consent. Calls without a recording have no audio to play. Twilio recording fees are separate.

Explore the recordings demo

Try a sample recording

Clearview Exteriors

House washing appointment confirmed

Outgoing call(360) 555-0114Recording available

Conversation recording

Download MP3

Fictional conversation using Descript AI voices. This is the same sample featured in our demo. Audio plays only when you choose Play.

Keep good conversations going

The right follow-up.
Without starting from scratch.

An estimate needs a check-in. An appointment needs confirming. A happy customer is ready for a review request. Save what you want to say while it’s fresh, so the next step is ready when you return.

Write it now. Choose a date.

Type your message in the conversation, choose Save follow-up, and set a due date. Your draft is ready for later.

See what needs your attention.

Your Follow-ups tab separates upcoming, past-due and completed reminders. See the contact, full draft and days remaining at a glance.

Pick up where you left off.

Open the draft and conversation history together without leaving Follow-ups. Make any changes, confirm texting consent and send. Then mark it complete.

You stay in control. Follow-ups are manual dashboard reminders, not automatic texts or reminder notifications. Nothing is sent until you choose Send.

Try a follow-up in the demo

Your words, ready when you need them

Less retyping.
More personal replies.

Save the messages you use often, like appointment confirmations, arrival updates and review requests. Type a slash and start spelling your shortcut to see a suggestion. Press Tab to insert it, then make it your own.

You review the message, confirm the recipient’s consent and choose Send. Shortcuts never send a text automatically.

Explore the texting demo

Write it once. Reuse it.Interactive illustration

You’re confirmed for tomorrow at 2 PM. We’ll text you when we’re on our way.

Type /confirm, then press Tab to insert your saved response. Edit it for the customer before you send.

Nothing is sent by this illustration.

Your account. Your numbers.

What you’ll need to get started.

Voice setup walks you through the connection and the permissions your Twilio API key needs.

Get started with Voice

Your own Twilio accountWith the credentials and API permissions listed in setup.
A voice-enabled Twilio numberUse a number you already own in that account.
A phone to answer onSave your US, Canadian or Australian bridge number. We call this phone first.
Lead to Crew Voice accessCreate your account, choose $7/month or $59/year, and complete checkout.

Good to know

A few questions, answered.

Can I use Voice if I live in Australia or Canada?

Yes. Voice is for Twilio account holders in Australia, Canada and the United States. Voice accepts business numbers, bridge phones and customer numbers in all three countries. For texting, your business number must support SMS. Enable destination countries separately in Twilio Voice and Messaging geographic permissions. Canada and Australia are a pilot pending real carrier testing; setup includes instructions. Your Twilio account pays for usage.

Does Voice replace my incoming call forwarding?

Voice is an outbound call-bridge dialer and texting dashboard. Connecting it does not automatically replace your existing incoming-call forwarding, greeting or voicemail setup in Twilio.

Do I need a Twilio account?

Yes. You connect your own Twilio account with the credentials and permissions explained in Voice setup. Lead to Crew provides the dashboard; your Twilio account provides the phone numbers, calls and messages.

Do you buy or provide a phone number for me?

No. You purchase and manage your numbers in Twilio. For calls, choose a voice-enabled US, Canadian or Australian number in your connected account. Texting also requires messaging capability and the applicable Twilio messaging registration.

Will the person I call see my personal number?

The recipient sees the Twilio number you selected as caller ID. Your personal phone is the first side of the bridge, where you answer and press 1.

Can I switch between business numbers?

Yes. Use the number dropdown to switch numbers and see the recent calls and text conversations for that number. You can save a default number and a default bridge phone in setup.

Is this calling through my computer’s microphone?

No. The dashboard starts a phone-to-phone bridge. You speak on your own phone, so you don’t need a browser microphone or a headset to make the call.

Can I record a call?

Recording is optional. Before starting a recorded call, select recording and confirm that you have obtained the required consent. Available recordings can be played back and downloaded.

Can I save a message to send later?

Yes. Save a follow-up draft with a due date, then return to the Follow-ups tab. Open the contact’s conversation, review the draft, confirm consent and send it yourself. Reminders never send messages automatically.

How do saved response shortcuts work?

Create your own reusable responses and give them shortcuts. Type / and the shortcut in the message box, then press Tab to insert the highlighted response. You can edit the message before sending it.

How are calls and texts billed?

Twilio bills usage to your own Twilio account. A bridged call has two call legs; messaging and optional recording can also incur Twilio charges. Twilio usage is separate from any Lead to Crew service fee.

Do I need a Lead to Crew workspace?

No. Voice works on its own. You do not need an organization workspace, customer records or jobs. To get started, create your Voice account, then choose a monthly or annual plan. Already have Voice? Sign in to continue.

Lead to Crew Voice

Make the next call
from the right number.